Customer Service – 100% Satisfaction Guaranteed!

We are committed to providing the best products and friendliest customer service with convenient options to fit your needs. If you have any questions about new or existing orders, about the PowerGard, please feel free to contact us online, or via the information provided below.

Email Customer Service is perfect for people who prefer the convenience of getting a response in writing from one of our Customer Service Specialists without waiting on a phone. We offer a system to process customer emails that will save you time and offer the convenience of the freedom to ask a question, and receive a response in less than 24 to 48 hours. Every email will be addressed by a member of our Customer Service Team within 24 to 48 hours from receipt during business days, and sometimes these emails are escalated to customer service management or our corporate headquarters for a response—guaranteeing that every email is responded to, with an answer and/or resolution. click here for our online Customer service

Call Customer Service if you need to speak with a Support Specialist for any reason, though please consider the above option. If it is urgent, by all means—our agents are standing by Monday – Friday, 9:00AM to 5:00 PM E ST for your call. If your call requires a long explanation, or is an issue you would consider a management decision, please note that these are most often transcribed and forwarded via email. Depending on the purpose of your call—some of the above options will be more helpful, we guarantee it!

Phone: 1-802-868-2673
Fax: 514-282-8488

Write Us a letter, or send us pictures or video of yourself, your friends, and/or your family on how the PowerGard is benefiting you, or send us before and after electricity bills illustrating your savings!!! We love customer letters and read all of them—whether they are compliments, comments, suggestions, or constructive criticism. Please forward complaints via email—as they are immediately escalated to our corporate headquarters. If this is not an option, please note the letter may be received and addressed with 7-14 days delay.

Return and Exchange Important Information:
Returns. Read the Manufacturer Guarantee on your product card when you receive it. Email your request at our Customer Service online service and an Approved Return Number (AR#) will be assigned to your order. Mail your product to the following address specifying your AR#:

30 Day Money Back Guarantee. We offer a convenient 30 Day Money-Back-Guarantee beginning the date your order was shipped. There are no exceptions allowed, unless approved by our corporate headquarters. Please adhere to all of the policies, terms and conditions, and the instructions provided here. Customers will be held liable for damages, loss, or failing to adhere to proper return policies. Any negligence or intentional misuse will result in fees assessed in the amount of 20% or more of the total order value. All returns are subject to the terms and conditions set forth and will, without limitation, be applied to customers that return products without an AR# (issued by Customer Service), or returns with an AR# that are received after the 15th day from the allocated manufacturer guarantee period defined by the issue date (or shipment postmark date). Customers assume liability for all fees assessed as a result of damage, and/or misuse requiring restocking.

Exchanges. In the event you receive a defective product, please contact customer service, and an exchange will be issued upon corporate approval for you to receive an Approved Exchange Number (AE#).

Warranty. The Manufacturer’s warranty is limited to the terms set forth in the Warranty Card provided in the product instruction manual, and must be completed and returned per the instructions within 60 days from the order date.